Customer Service Mediator

Addressing Customer service gapsService recovery issuesProblems and complaints

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Accountability

The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.

Perception

CSM does not seek to establish anything as an absolute fact, but to report on the feelings and broader perception of customers with respect to services provided by these organizations.

Opinion

The content will not represent the opinion of the presenters or the company, CSM will focus on expressing customer’s issues with service providers and the organization’s viewpoints

Consumer Protection Initaitives

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Help For Customers

Customer Research & Reports

About Us

CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.

On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.

  • Vision

    We aim to achieve a customer-centric system of service delivery by companies and organizations in Nigeria

  • Mission

    We are committed to improving the standard of service delivered by organisations, companies, businesses, government parastatals and Nigeria as a whole

What others say about us

Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.

I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M

customer service

What is a Better Indicator of Success: Attitude or Experience?

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When you are in the process of hiring a candidate to fill an open job, what is more important to their long-term success: their experience or their attitude?
customer service

4 Simple ways to boost your customer service

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Effective customer service can help improve customer satisfaction and loyalty, increase positive word-of-mouth marketing about your brand and consequently can help lead to a boost in customers and conversions. No matter the form your customer service takes, you can take it to the next level (and hopefully retain more customers) with the following strategies;
how to manage time efficiently

How to Manage Time Efficiently

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Time management is the ability to use one's time effectively or productively, especially at work. How do we manage our time efficiently?
customer service

The 10 Commandments of Customer Service

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Customer service is an integral part of our job and should…