Customer Service Mediator

Addressing Customer service gapsService recovery issuesProblems and complaints

Join the Network to share experiences



The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.


CSM does not seek to establish anything as an absolute fact, but to report on the feelings and broader perception of customers with respect to services provided by these organizations.


The content will not represent the opinion of the presenters or the company, CSM will focus on expressing customer’s issues with service providers and the organization’s viewpoints

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About Us

CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.

On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.

  • Vision

    We aim to achieve a customer-centric system of service delivery by companies and organizations in Nigeria

  • Mission

    We are committed to improving the standard of service delivered by organisations, companies, businesses, government parastatals and Nigeria as a whole

What others say about us

Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.

I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M

Happy New Year

Welcome to 2024!

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What is a Better Indicator of Success: Attitude or Experience?

When you are in the process of hiring a candidate to fill an open job, what is more important to their long-term success: their experience or their attitude?
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4 Simple ways to boost your customer service

Effective customer service can help improve customer satisfaction and loyalty, increase positive word-of-mouth marketing about your brand and consequently can help lead to a boost in customers and conversions. No matter the form your customer service takes, you can take it to the next level (and hopefully retain more customers) with the following strategies;