Identifying the seven service wastes killing your business efficiency
You may already be aware of the forms of waste in industries, but what about other industries where Read more
Archive for year: 2018
Could You Survive If 25% of Your Customers Left Tomorrow?
Most businesses are not designed on big enough margins to sustain this kind of a hit – yet they risk it every Read more
When Sorry Isn’t Enough To a Customer
Did you know that, generosity is a good service policy whenever your customers need help. If they need help Read more
Are You Keeping up with Your Customers?
Focus on Keeping Up with Your Customers, Not Your Competitors. Every company these days seems to
Customer Experience Flaws that Predict a Company’s Failure
Brands should aim to create customer experiences that find the sweet spot where both relevance and value are present. After all, just because something is relevant doesn’t mean it’s actually worth something to the Read more
Did you know, No Customer Service – No Sale
Okay let me ask, have you ever left a store without buying what you went there for? Make sure it doesn’t happen at your store or business. Read more
Why blaming your agents for call center breaches will not help
Whilst it’s commonly understood that the greatest risk of a breach comes from the employee, blaming your agents is never the right route to take. Call center agents are human. They are careless, Read more
Giving customers a seamless experience is the rule
Enhancing the client experience is by giving customers a seamless experience is Read more
To keep a customer, this is what must be done
Servicing a customer is a part of every purchase and interaction with internal and external contacts. It Read more
Why Your Customer Experience Must Include Empathy
Empathy is our ability to see the world through other people’s eyes. The crucial first stage of the design Read more