Choosing the perfect message to your customers
Recent trends indicate that most customers are handling more of the simple issues themselves with self-service technologies, while customer support agents are getting to the issues Read more
Archive for month: September, 2018
Takes a look at how the customer experience is affected by an organization’s core values
What Are the Core Values of Customer Service?What are your company’s core values? If you can’t answer that, it’s worth taking some time to figure it out. One of my clients recently asked about how core values should come into play when hiring and firing, and it got me thinking about the importance of the overall concept.
Ways to Deliver Moments of Magic to Your Customers!
With some customer service ratings in free-fall, customers now more than ever need some moments of magic. Harry Beckwith once said that, “Service in this country is so bad that you Read more
Ways retailers can get it right
This is an interesting piece for retailers. So let’s explore some ways retailers can get it right and create superior customer experiences. Read more
Call Metrics Digital Agencies Can’t Afford to Ignore – 2
Call tracking, from companies, completes the loop between advertising spend and sales. Through visitor level call tracking, you can allocate individual, dynamic numbers to marketing Read more
Call Metrics Digital Agencies Can’t Afford to Ignore – 1
Now we’re living in a digital age, the competition for digital agencies has heated up. More and more businesses are allocating budget to dominate the online market, so how exactly
What Customers Really Want
Do you know what customers really want? Firstly – they want the core service of your business to meet their needs.
Difference between 5 Star Service vs. 4 Star Service
The truth is 5-stars is not an award, it’s a declaration to your team that good is not good enough and only excellence will do. Championship winning coaches have a habit of demanding