2: Put yourself in the shoes of your customer
It is the customer experience that determines whether or not you will attract and retain customers. So how easy is it for people to do Read more
It is the customer experience that determines whether or not you will attract and retain customers. So how easy is it for people to do Read more
How long does it take for your call to be answered? Is it answered by a live person, or are you faced with an endless stream of options— Read more
We know from our research that if a company creates a high performance atmosphere and continually coaches and trains their employees,
Yes they say, experience is the best teacher, I will say it makes you more careful. And today, we will be learning words you don’t have to use Read more
The first thing you have to think about during a dispute is allow customers to talk. Allow angry customers to talk and express their feelings Read more
Customers know what good service is and their expectations today are formed by whoever gives them their best service experience, whether in Read more
I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition; the bad news is that now Read more
The fact is that, 80% companies, who believe they are providing great customer service, have only 8% customers who agree with them. So if Read more
At the other end of customer interactions with your brand are employees, who are key to creating a great customer experience. So hire team
So we start by saying, examine Business mission, vision & processes properly build a customer experience strategy that fulfils customer