2: Put yourself in the shoes of your customer

It is the customer experience that determines whether or not you will attract and retain customers. So how easy is it for people to do Read more

1: I recommend that you walk in your customers’ shoes

How long does it take for your call to be answered? Is it answered by a live person, or are you faced with an endless stream of options— Read more

Signs of Legendary Customer Service

We know from our research that if a company creates a high performance atmosphere and continually coaches and trains their employees,

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Experience Makes You More Careful, Never Use these words In Conversation

Yes they say, experience is the best teacher, I will say it makes you more careful. And today, we will be learning words you don’t have to use Read more

As a leader, this is how you retain customers during disruption

The first thing you have to think about during a dispute is allow customers to talk. Allow angry customers to talk and express their feelings Read more

The best customer service sets the bar for all customer service

Customers know what good service is and their expectations today are formed by whoever gives them their best service experience, whether in Read more

Are You Keeping up with Your Customers?

I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition; the bad news is that now Read more

Be attentive to customer needs and use feedback loops

The fact is that, 80% companies, who believe they are providing great customer service, have only 8% customers who agree with them. So if Read more

Hire team players and get them invested in the process

At the other end of customer interactions with your brand are employees, who are key to creating a great customer experience. So hire team

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Build a customer experience strategy that fulfils customer experience

So we start by saying, examine Business mission, vision & processes properly build a customer experience strategy that fulfils customer

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