#WorldMentalHealthDay 1 : How working in customer service ruined my mental health and how I fixed it

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Common problems with weak customer journey maps

So we are going to discuss the common problems with week customer service journey. Now what are the common problems with weak customer journey maps? Read more

Using a map, add clarity and power to understand customer’s journey

Many organizations are using customer journey mapping to understand and improve the experience of their customers. But it can be confusing. Let’s clear up the confusion and see how you can

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Do You Have Customer Service DNA?

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Direct contact, complaints, help and support on power supply

Dear Electricity consumers, customer care team are trained to put things right for you straight away. If they can’t, they’ll connect you with our resolution Read more

Don’t Forget to Connect Customer Service Week with Strategy

The spotlight on customer service recognition during these five days shouldn’t just be a moment in time. Rather, look at it as a jump-start for longer-term or

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Your customer service should be legendary

Legendary service is rare and difficult to achieve. Legendary service occurs when a company, through its employees, serves the customer so well that the Read more

One of the greatest gift you can give to a customer is the gift of attention

Do you know Why you have to Pay Attention To Your Customer Service? Because It Will Impact Your Revenue and it’s a gift to them.

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Customer Service is not something you did but something you do

In the early days, this was a matter of identifying and developing an overall customer onboarding and retention strategy.  These were some the successful early Read more

Customer service is a life style

When you contact customer service these days, you might find your rep signing off as “Customer Success Specialist,” “Customer Success Coach” or something Read more