Common problems with weak customer journey maps
/0 Comments/in Article, Information, News/by Rita AjuSo we are going to discuss the common problems with week customer service journey. Now what are the common problems with weak customer journey maps? Read more
Using a map, add clarity and power to understand customer’s journey
/4 Comments/in Article, Information/by Rita AjuMany organizations are using customer journey mapping to understand and improve the experience of their customers. But it can be confusing. Let’s clear up the confusion and see how you can
Do You Have Customer Service DNA?
/0 Comments/in Article, Information/by Rita AjuDirect contact, complaints, help and support on power supply
/1 Comment/in Article, Information, News/by Rita AjuDear Electricity consumers, customer care team are trained to put things right for you straight away. If they can’t, they’ll connect you with our resolution Read more
Don’t Forget to Connect Customer Service Week with Strategy
/0 Comments/in Article/by Rita AjuThe spotlight on customer service recognition during these five days shouldn’t just be a moment in time. Rather, look at it as a jump-start for longer-term or
Your customer service should be legendary
/2 Comments/in Article, Information/by Rita AjuLegendary service is rare and difficult to achieve. Legendary service occurs when a company, through its employees, serves the customer so well that the Read more
One of the greatest gift you can give to a customer is the gift of attention
/0 Comments/in Article, Information/by Rita AjuDo you know Why you have to Pay Attention To Your Customer Service? Because It Will Impact Your Revenue and it’s a gift to them.
Customer Service is not something you did but something you do
/0 Comments/in Article, Information/by Rita AjuIn the early days, this was a matter of identifying and developing an overall customer onboarding and retention strategy. These were some the successful early Read more
Customer service is a life style
/0 Comments/in Article, Information/by Rita AjuWhen you contact customer service these days, you might find your rep signing off as “Customer Success Specialist,” “Customer Success Coach” or something Read more
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