The Power of Saying Thank You
It’s often the customers who thank the people behind great customer service, and managers are the ones that usually Read more
Archive for month: January, 2019
Celebrating the Impact of Customer Service Teams
This year, the theme for the celebration is “Everyday Heroes.” Day in and day out, our frontline customer service teams are Read more
Ways to Ensure Your Customer Service Is a Hit This Year
Happy customers remain loyal. And when they’re loyal, they continue to buy your products or hire your Read more
Customer Service Means Taking the HEAT
Are you good at taking the HEAT when your customers lose their cool? If not, then you can’t be doing that Read more