Ways to Commit to Delivering First Class Customer Service

/0 Comments/in /by


If you deliver poor customer service instead of first class, you will lose money. According to Customer Engagement Index by [24]7 almost half of consumers will stop shopping with a company and move to a competitor within one day of having poor customer service.

In order to provide good customer service, you need to know what you’re selling, inside and out. Make sure you — and all of your customer-facing staff — know how your products or services work. Be aware of the most common questions customers ask and know how to articulate the answers that will leave them satisfied.

You need to do something with the feedback you receive from customers in order to make it useful in your customer service process. Take time to regularly review feedback, identify areas for improvement, and make specific changes in your business.

Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy with not only the products and services you’re selling but also the process of purchasing, ordering, working with you, etc. If you do that successfully, you are on your way to becoming known for providing excellent customer service.

As they say, customer service starts with a smile. When you are in a face-to-face situation, a warm greeting should be the first thing your customers see and hear when they ask for help. Even when handling customer service requests via telephone, a smile can come through in your voice, so make sure you’re ready to be friendly.

Customer Service Perception Is Fact!

/0 Comments/in /by

When we talk about a customer service perception being a fact, we mean, a marketing concept that encompasses a customer’s impression, awareness and/or consciousness about a company or its offerings. Simply put, customer perception is what your customers and potential customers think of your organization.
This is affected by advertising, reviews, public relations, social media, personal experiences and other channels.

Consumers don’t purchase products primarily for their functions, instead they buy a product for the perceived benefit he will gain from it. This perceived benefit, in addition to his opinion of the product, are what create customer perceived value.

The fact is, when making a purchase, a customer values a product’s benefit higher than its function.

While customer perceived value is figured using perceived costs, these costs don’t necessarily mean money. Price is not the most important thing in determining a customer’s perceived value. However, it does play a role. There are ways to increase a customer’s perceived value when tackling a product’s price

Then another way to change a customer’s perceived value of a product through pricing is by changing the unit of measurement from money to other things that the same amount of money could buy.

In conclusion, one of the most effective ways to increase a customer’s perceived value is to appeal to his emotions or values. In order to do so, it’s important to know what types of things your customer might appreciate. Feel free to drop your own tips.

CSM

Give the Gift of Presence: Build Trust

/0 Comments/in /by

It is very hard to build trust with your customer and very easy to loose the trust they have for you. So the first step is communication.

Really, communication is a key to any good relationship, communication is an essential way to build customer relationships.

As a key to any good relationship, communication is an essential way to build customer relationships. Promoting your business and listening to your customers are equally important.

Rather than just telling customers about your business, have conversations with them. Find out what your customers need, then show them that you have a solution to their problem.

Then always remember to ask for feedback: Whether customers have a good or bad opinion about your business, they will make their feelings known. Invite customer feedback to show you are listening. Place comment cards on your business counter, or conduct a survey.

Do you know that, customer’s feedback helps you sharpen your customers’ specific needs so you can find the best solutions to their problems. The better your offering meets their needs, the more your business will grow.

Best you take Your Customer Service from Good to Great

/1 Comment/in /by

Very obvious that, we have all seen companies that are terrible at customer service.
The key to building a great company is discipline, consistency and building growth in daily increments.
Everything at every level within the organization is about servicing the customer the best way possible.

It isn’t that these organizations think the customer isn’t right. In some instances, it’s as if the customer doesn’t count.
To be great, customer service should be the defining and driving force within a business. It starts at the top and inculcates the organization from top to bottom and side to side

If you have ideas you feel like sharing that might be helpful to readers, share them in the comments section below. Thanks!

Below are ways to move your customer service from Good to Great

Step 1: Striving for Level 5 Leadership?

Step 2: Getting the right people on the bus

Step 3: Face up to the brutal facts

Step 4: Are you building a clock or just telling the time?

Step 5: Fire off small bullets before you launch a cannonball. This means you should Fire off some rounds, see where they land, and then adjust your aim.