7 Ways to Make Sure Your Customers Remember You

Providing top-notch service does not have to cost a lot, but it takes time and effort to create a memorable service experience for your customers. Here we have seven ways to ramp up the level of your service to ensure your customers remember you.

1. Remember Them

Such a simple act that means so much, remembering a customer’s name can make the world of difference in your level of customer service. There is no end to the service points you can accumulate through this effort!

2. Make Them Feel Special

Your customer is much more than a mere sale, so let them know their status whenever they come into your business. Remember their favourite products and let them know when a sale is coming up. Toss in a bonus once in a while to let them know how much you appreciate their regular business.

3. Offer Respect and Courtesy

Your customer is much more likely to remember your business if you exude respect and courtesy every time they come in.  A simple “please” and “thank you” or holding a door open for a customer will go a long way in putting your company at the forefront of their mind.

4. Show Authentic Enthusiasm

Customer service representatives should enjoy interacting with others. That enthusiasm should shine through with all your customer dealings, making all of your customers feel that you are honestly happy they came into your business.

5. Provide Relevant Information

Customers may not always get the relevant information they need from your business, simply because they do not know the right questions to ask. Help them out in this regard by providing them with relevant information before they inquire..

6. Find Ways to Delight Them

Proactive customer service is memorable customer service. Instead of waiting for your customer to come to you with a need, try to anticipate those needs and provide solutions that your customer can really use.

7. Sincerely Thank them for their Business

Ask if there is anything else you can help them with before thanking them for that business. Customers remember appreciation and usually come back for more.

Credit: MEREDITH ESTEP

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