Customer Service Mediator

Addressing Customer service gapsService recovery issuesProblems and complaints

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Accountability

The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.

Perception

CSM does not seek to establish anything as an absolute fact, but to report on the feelings and broader perception of customers with respect to services provided by these organizations.

Opinion

The content will not represent the opinion of the presenters or the company, CSM will focus on expressing customer’s issues with service providers and the organization’s viewpoints

Consumer Protection Initaitives

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Help For Customers

Customer Research & Reports

About Us

CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.

On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.

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  • Vision

    We aim to achieve a customer-centric system of service delivery by companies and organizations in Nigeria

  • Mission

    We are committed to improving the standard of service delivered by organisations, companies, businesses, government parastatals and Nigeria as a whole

What others say about us

Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.

I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M

ethics-or-profit

ETHICS OR PROFIT: 9 Questions to Ask Yourself

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Sometimes the lines get so blurred that as a manager you get confused on which path to follow. In times like this, ask yourself these questions.

Important Customer Service Skills For Your Staff

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Every member of your staff is a potential customer service representative whether that is their role or not. Your staffs are your brand ambassador, therefore, they should develop these important customer service skills.
customer communication skills

4 Customer Communication Skills Your Team Should Have

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You can have all the right processes and procedures in place,…
Brand trust

HOW TO BUILD CUSTOMERS TRUST IN YOUR BRAND

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How consumers perceive your brand matters a lot, and how they talk about your brand both online and offline can alter your brand’s image and directly affect your reputation. That’s why brands are publicly engaging their customers in conversation more than ever before. A consumer is 21% more likely to leave feedback after a negative experience than a positive one. How then can you influence the conversation even when you are not there?