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“Attitude is everything. Would you rather have an employee with great skill and a poor attitude or one with average skill and a great attitude? Skills can be learned. Attitude can be changed, but it is much more difficult … People with positive attitudes are winners. They think positively. The words ‘don’t’ and ‘can’t’ […]
The best explanation to this is that too many companies expect shiny new products to sell themselves. So how you craft new sales processes, incentives, and training can overcome the obstacles inherent in selling new products. We will take through to the Steps to Break In and Sell to New MarketStep 1: Listen and Learn. Long before you start selling your new product, you have […]
Know this. No matter how good your product or service is, the simple truth is that no-one will buy it if they don’t want it or believe they don’t need it. And you won’t persuade anyone that they want or need to buy what you’re offering unless you clearly understand what it is your customers […]
Ways to Adopt It the customer service mindset! The customer service mindset isn’t just solving problems for customers. It’s about creating a delightful experience that develops long-term rapport and loyalty. Doing so fosters customer success as well as high retention rates. Reps who possess a customer service mindset are focused on creating added value for […]
A happy customer experience relies on a happy customer team. And a key factor in this is empowerment. Once you decide to prioritize customer experience, it can be tempting to keep a hawks’ eye on people, or push a call script down their throats. That’s a fast route to an unhappy team. Customer support agents […]
Proving that loyal customers are better than satisfied ones, we will be showing you how to get customer loyalty through a fresh approach to customer service and how to turn customers into salespeople. No matter the size of the business, customer loyalty is incredibly important. Repeat customers spend up to 67 percent more than new customers. Plus, […]
Marketing opportunities: Heartfelt customer service is your marketing trump card. No matter how many times you espouse the benefits of your product or service is, nothing compared to the first-hand experience of a real person talking about it in their own words. It’s authentic, and authenticity sells. It’s true not all online reviews are real, […]
If you don’t solve your customer service problems today, you could be missing out on a lot of business in the future. Today, we are taking a look at some company who’s website is not customer service friendly. We would like examine four customer service problems your website could be causing. 1. No Contact Information This […]
Read below in other to understand the phrase ‘biting off more than we can chew’. To bite off more than one can chew means to take on more than one can deal with, to attempt to do something that one is not capable of accomplishing. This phrase is also employed in the warning don’t bite […]
Millennial customers today are like an entirely new category in their own light. Where previous generations prefer more one-on-one connection and personal relationships, young people today lean towards self-help solutions and fast-paced interactions. The 4 Most Important Customer Service Skills to Master Your business’ millennial customers today will bring about the next generation of confident […]