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Common customer mistakes: The journey to the land of top-notch customer acquisition processes is riddled with twists and turns. And while customer acquisition is challenging, converting new business is vital to keeping a company profitable. Without customers, a company will not survive. The right customer acquisition strategy should set your customers up for long-term success with your […]
When it comes to customer service, listening skills help to build better relationships with customers, avoid misunderstandings, resolve conflicts and solve customer problems faster and more efficiently. Customer service skills can actually make a huge difference between the average customer service agent and the one who is able to provide that WOW service your customers […]
Or is it hurting your customer experience? Consumers who receive prompt responses through social media channels are more likely to remain brand loyal and provide word-of-mouth referrals. When implemented correctly, social media customer service encourages consumer spending, improves operational efficiency and increases organizational performance. Customer inquiries on social are increasing. Twitter found, in recent research, […]
Acting quickly, taking responsibility, making an empowered decision, and compensating the customer will result in customer loyalty that will increase your sales and profits and help to ensure your success in an increasingly competitive world.In today’s fast-paced world we are needing service recovery in almost everywhere we go from the grocery store, to our banks […]
The customer should never be an afterthought. Your customer’s requirements and needs should be at the core of everything that your business does, so always work in this way, thinking first and foremost of your customers rather than what you perceive the business needs. That is the same with your marketing approach: it should be […]
Respond immediately The reality is social media implies immediacy, and customers expect brands to respond immediately. In fact, Facebook Pages show a company’s response times to resolve issues. Brands need to respond in minutes. Social customer service isn’t only about solving problems; it’s also an opportunity to connect authentically, engage, and leave a lasting positive […]
The following are duties and responsibilities for a customer service representative: A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Managing incoming calls and customer service inquiries Generating sales leads that develop into new customers Identifying […]
Why you have to care for your customers The basic truth is, to be successful in sales you need to be a Jack of all trades and a Master of looking after your customers, else, you will realise that, other outlet will take your customers away from you. So there is a HUGE financial link between high levels of customer satisfaction and the bottom line of a company. For […]
How can you think like a customer in other to deliver the best? You need to be aware of your body language and your tone of voice and how both are affecting the perception customers have of you and your company. “Using professional actors to deliver immersive and interactive training makes perfect sense because they are […]
Did you know that prioritising your physical and mental health can help you have more? The fact is being healthy has a different definition for everyone, which means when you’re in a good head-space and feel energised physically, you’re more likely to be productive and excel at work. Working at an office all day usually means a lot […]