Give Your Customers the Gift of Live Engagement This Christmas
As we all know, Christmas is around the corner and shoppers are getting ready both on the high street and online. Consumers
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As we all know, Christmas is around the corner and shoppers are getting ready both on the high street and online. Consumers
To improve your customer experience you need to meet and go beyond your customer’s expectations when communicating with
Oh yes, live chat can improve customer satisfaction. Are you wondering why this is so? Let’s take a closer look at some reasons
It is the customer experience that determines whether or not you will attract and retain customers. So how easy is it for people to do
How long does it take for your call to be answered? Is it answered by a live person, or are you faced with an endless stream of options—
We know from our research that if a company creates a high performance atmosphere and continually coaches and trains their employees,
Yes they say, experience is the best teacher, I will say it makes you more careful. And today, we will be learning words you don’t have to use
The first thing you have to think about during a dispute is allow customers to talk. Allow angry customers to talk and express their feelings
Customers know what good service is and their expectations today are formed by whoever gives them their best service experience, whether in
I’ve got good news and bad news for you. The good news is that you no longer have to keep up with your competition; the bad news is that now