Be attentive to customer needs and use feedback loops
The fact is that, 80% companies, who believe they are providing great customer service, have only 8% customers who agree with them. So if
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The fact is that, 80% companies, who believe they are providing great customer service, have only 8% customers who agree with them. So if
At the other end of customer interactions with your brand are employees, who are key to creating a great customer experience. So hire team
So we start by saying, examine Business mission, vision & processes properly build a customer experience strategy that fulfils customer
The sum of all interactions between a customer and an organisation can be collectively termed as the organisation’s customer experience. It is
So the first step will be marketing Through Your Customers’ Eyes
Organizations have been trying to crack the code to providing the type of customer service that makes customers happy and keeps them that
Adaptability is not just about being able to respond to change; it is also important to anticipate change. Testing
The concept of disruption is interesting. If you ask most business people to name a company that is known for being a disrupter, you’ll hear
Today, marketers are taking personalization one step further to deliver personalized communications to customers based on real-time
Cindy Solomon reveals the secrets of amazing customer service – and how you can provide the same “Wow!” experience by following these