Ways to Deal with Angry Customers
The first thing you need to do with demanding and unreasonable customers is just to create calm. Create calm by using anti-inflammatory words and using words that show the customer that
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The first thing you need to do with demanding and unreasonable customers is just to create calm. Create calm by using anti-inflammatory words and using words that show the customer that
It’s important to appreciate and listen to your front-line employees. During my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to
Customer Service is more than just the nice thing to do. It can carry substantial financial rewards or penalties depending upon the overall level. When I had my breakdown in 2005, it was
Mental health is a difficult subject in customer service. In fact it’s MORE than just difficult… it’s awkward as hell, but it shouldn’t be.
So we are going to discuss the common problems with week customer service journey. Now what are the common problems with weak customer journey maps?
Many organizations are using customer journey mapping to understand and improve the experience of their customers. But it can be confusing. Let’s clear up the confusion and see how you can
Some people are just naturally good at providing great customer service. They are people pleasers. They pay attention to details. And, it seems to come naturally to them. So, are they born with it,
Dear Electricity consumers, customer care team are trained to put things right for you straight away. If they can’t, they’ll connect you with our resolution
The spotlight on customer service recognition during these five days shouldn’t just be a moment in time. Rather, look at it as a jump-start for longer-term or
Legendary service is rare and difficult to achieve. Legendary service occurs when a company, through its employees, serves the customer so well that the