If you lose the Customer’s Confidence and You Lose the Customer
In today’s competitive business environment, a company can’t afford to lose a customer’s confidence. Maybe the customer will give the company a second, Read more
This is why a Satisfied Customer May Be Worse Than an Unsatisfied Customer
The basic truth is, customers are so conditioned that when we are asked questions like, ‘are you satisfied?’, they just say “Yes”. Think about your own Read more
Fix Your Processes to Avoid Moments of Misery
People’s best attributes often come out when their backs are against the wall. This is no less true in customer service than in other realms of life.
Customer service culture: Hire for the attitude and train the skill
Are you aware that customer focused culture begins with people who want to do the right thing. From Read more
Strategies for Creating a Customer Service Culture
The reason an organization can deliver good or bad customer service comes down to one thing; what is
Celebrating the Impact of Customer Service Teams
This year, the theme for the celebration is “Everyday Heroes.” Day in and day out, our frontline customer service teams are Read more
Ways to Ensure Your Customer Service Is a Hit This Year
Happy customers remain loyal. And when they’re loyal, they continue to buy your products or hire your Read more
Customer Service Means Taking the HEAT
Are you good at taking the HEAT when your customers lose their cool? If not, then you can’t be doing that Read more
Identifying the seven service wastes killing your business efficiency
You may already be aware of the forms of waste in industries, but what about other industries where Read more
Could You Survive If 25% of Your Customers Left Tomorrow?
Most businesses are not designed on big enough margins to sustain this kind of a hit – yet they risk it every Read more