Brands should aim to create customer experiences that find the sweet spot where both relevance and value are present. After all, just because something is relevant doesn’t mean it’s actually worth something to the Read more
Okay let me ask, have you ever left a store without buying what you went there for? Make sure it doesn’t happen at your store or business. Read more
Servicing a customer is a part of every purchase and interaction with internal and external contacts. It Read more
Do you know what customers care the most? Confidence in knowing that their issue is being taken care of. Here at Business
It is the customer experience that determines whether or not you will attract and retain customers. So how easy is it for people to do Read more
Yes they say, experience is the best teacher, I will say it makes you more careful. And today, we will be learning words you don’t have to use Read more
Customers know what good service is and their expectations today are formed by whoever gives them their best service experience, whether in Read more
The fact is that, 80% companies, who believe they are providing great customer service, have only 8% customers who agree with them. So if Read more
The first thing you need to do with demanding and unreasonable customers is just to create calm. Create calm by using anti-inflammatory words and using words that show the customer that Read more
It’s important to appreciate and listen to your front-line employees. During my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to