Whilst it’s commonly understood that the greatest risk of a breach comes from the employee, blaming your agents is never the right route to take. Call center agents are human. They are careless, Read more
Enhancing the client experience is by giving customers a seamless experience is Read more
It is the customer experience that determines whether or not you will attract and retain customers. So how easy is it for people to do Read more
So we start by saying, examine Business mission, vision & processes properly build a customer experience strategy that fulfils customer
This reminds me of the popular quote by Maya Angelou, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Read more
No, you don’t have to get angry when the customer is angry. We all know that, talking with a customer on the phone can often be a difficult task. Without seeing an individual’s face, Read more
Gone are the days where customer transactions only transpire in person or over the phone. These days, the modern customer expects help on their terms — whether that be via social Read more
Do you know there are several ways of connecting closely with your customers? First you have Read more
Sometimes courage is the quiet voice at the end of the day saying: Don’t stop when you’re tired. Read more