Choosing the perfect message to your customers
Recent trends indicate that most customers are handling more of the simple issues themselves with self-service technologies, while customer support agents are getting to the issues Read more
Recent trends indicate that most customers are handling more of the simple issues themselves with self-service technologies, while customer support agents are getting to the issues Read more
Did you know that kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the Read more
As a boss, you have to walk the talk and be part of the solution. Change begins from you. Did you know that to administer a good customer service, it actually starts from you
This may sound awkward, but believe it or not, you have to set yourself up for failure. Overpromising is a wonderful way to set yourself up for failure. It is also a great way to put Read more