So we decided to compile customer service interview questions every hiring manager should ask
Approach to customer service
1.What does good customer service mean to you?
2.What appeals to you about this role specifically?
3.What’s the best customer service you’ve ever received? Why?
4.Can you tell me about a time you received poor customer service?
5.Is there a difference between customer service and customer support?
Here you’re looking to find people who share your underlying beliefs about the role customer service plays in an organization. You will know what you consider to be great service, does your candidate have the same high expectations?
A good candidate will be able to explain why customer service matters to a business and be able to give clear examples of good and bad service. They should be prepared to talk about your specific company, and how customer service might contribute to its success.
Watch out for people who really want a different role, but see customer service as the easiest way to get a foot in the door. They’ll be less likely to have thought through what great customer service means to a business.