How do you end a conversation with a customer?

It’s a lesson all live chat support agents need to learn–how you end a chat truly matters.     1. Make Sure All Their Needs Are Met. …
      Before you end a chat, always throw in an extra offer like “Is there anything else I can help you with today?” for good measure
    2. Last Moments Matter. Last moments can colour a whole memory. 
Now imagine exercising your excellent customer service skills on a chat, only to have a customer feel it was awful because of your closing statements in the last few minutes. Can you imagine how terrible that would be? Don’t let that be the case–deliver quality customer service up until the very last closing spiel
3.Avoid Being Abrupt. …

The first rule is more about what NOT to do, but it’s the important first step. Never blurt out a curt “goodbye”. Even if you mean it with the best intentions, it’s hard to convey tone over the Internet. It can come off as rude and like you trying to get the customer out of your hair so you can move onto the next problem on your list. When you end a chat like that, you make customers feel like just that–a problem.Give your customer the same attention you gave her when she first came to you. She is just as important now as she was then. Think about it, you don’t want a customer to think she is less valuable to you after she makes a purchase–because the reality is, she is now more valuable. Positivity goes a long way in turning site visitors and one-time patrons into loyal customers.4. Thank the Customer. …
Thanking a customer for their business is thanking her for the relationship she chose to have with you. Thanking your customer is absolutely crucial to ending your live chat session. This let the customer know that the interaction is more than just about the money.  

5. Give a Goodbye That Means “Talk to You Soon” 

When you are getting ready to end your chat, remember that this is hopefully not the last time this customer will be using your company or buying your product. Avoiding negativity is a huge part of it, but that’s not enough. Remind the customer that you are there for her, and invite her to speak to you again in the future.Try lines like: we appreciate you for choosing us and hope to hear from you soon!

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *