In today’s competitive business environment, a company can’t afford to lose a customer’s confidence. Maybe the customer will give the company a second, or even a third chance. A bank is “sticky,” meaning it’s not easy to close an account at one bank and open a new one at another. It takes time and effort. It’s not like deciding to buy shoes at a different department store. Every employee who comes into contact with a customer must recognize that in addition to the job they were hired to do, they are also there to create confidence. Here’s the bottom line: Lose the customer’s confidence, and you will lose the customer.
https://i0.wp.com/csmng.org/wp-content/uploads/2019/01/HAPPY-H.jpg?fit=1400%2C500&ssl=1 500 1400 cusmed1 https://csmng.org/wp-content/uploads/2018/04/csmlogo-300x76.jpg cusmed12019-01-22 15:12:482019-01-22 15:12:48If you lose the Customer’s Confidence and You Lose the Customer