Real life: Tell us your customer service experience

Experience in good customer service is different from company to company, but the key characteristics of good customer include: a rapid response time to customer requests, responding to all feedback and requests (positive or negative), self-service help documents and FAQs, a frictionless process for getting in touch with a customer support rep, a willingness to apologize and compensate for errors, empathetic solutions to problems, and helpful recommendations customers can use to learn and grow.

One bad customer service experience can swear you off a product forever. But one exceptional experience, on the other hand, can turn you into a lifelong and loyal brand advocate.

See customer’s real life reviews:

• csm_ng What is the worst customer service you ever received ?14h
  • jawando_storeI was have issues with all this waybill and logistics company 😰😰13hReply
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    • csm_ng@jawando_store😢😢13hReply
    • srclothingz@jawando_store this can be really frustrating. Had same ish12hReply
  • allthingswholesaleWaybill o. I sent some goods to ife and it took them 4 days to get it12h1 likeReply
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  • zita_collectionsGoing to get my goods that just arrived to a logistics company,d workers were looking for it for like hours,only for me to bring in the attention of one of the customer care rep,she was like,’who is helping this girl to look for her goods’ imagine…a madam like me.lol12hReply
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    • csm_ng@zita_collectionsAddressing you as a girl is very wrong😢12hReply
• eleccionscenthub Not receiving response on time and answering rudely12h1 likeReply
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    • csm_ng@eleccionscenthub 😢This can be demoralising3hReply
  • babydollconceptNot responding to messages ontime12h1 likeReply
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