Strategies for Creating a Customer Service Culture

The reason an organization can deliver good or bad customer service comes down to one thing; what is

happening on the inside of that organization.  To sum it up in one word: culture.

The culture inside of the organization is impacting your customer service.  It’s more than just hiring the right people, and it’s more than customer service training.  At the same time, it’s simple.  It’s just setting an example of customer service behavior at the top, and pushing its way, through all employees, toward the customer.

Starting at the top means that leadership and management must set the tone.