Are You Prepared for the Hidden Side of Social Media?
There is no way we can deny that social media is a part of our lives in this age. Service excellence cannot be achieved in the short-term, nor can you ever truly say that you have ‘achieved’ excellence because it’s a journey not a destination; the quest for excellence will mean that you are constantly pushing the bar to get even better at what you do. This journey clearly requires a great deal of commitment on your behalf, but also from those who work with and for you.
With social media, nothing ever seems to die. Once a thread or conversation starts, you’re going to be battling it or handling it forever. Even if you manage to put a particular topic behind you, it can resurface at any time. The truth is,
If you’re trying to manage social media accounts, it’s a usually a nightmare as far as structure, management, and organization is concerned. The larger your online presence, the more problems you can have trying to keep your accounts straight.
Then when it comes to social media handles, everyone makes mistakes and everyone is human, but there seems to be a disproportionate number of armchair quarterbacks on Twitter, and Facebook than anywhere else. An individual can use abbreviations and butcher spellings for the sake of word counts, but try it as a business, and you immediately lose credibility