Consumer Responsibilities

Consumer responsibilities help ensure customers make informed purchases and use products the way they were intended, both safely and lawfully.

  • Holistic consumer protection is a collective effort. Its actualisation requires input, not just from manufacturers, service providers and government, but also the consumer.The consumer has the responsibility to:
  • 1. Be Aware: Gather all the information and facts available about a product or service, as well as, keep abreast of changes and innovations in the market.
  • 2. Beware: Be alert to the quality and safety of products and services before you purchase.
  • 3. Think Independently: Make decisions about well-considered needs and wants.
  • 4. Speak Out: The Federal Competition and Consumer Protection Commission (FCCPC) has said, you are expected to Inform manufacturers and government of your needs and expectations.
  • 5. Be an Ethical Consumer: Be fair and never engage in dishonest practices which affect other consumers negatively.
  • 6. Complain: Inform businesses and appropriate regulatory authorities about your dissatisfaction with a product or service, in a fair and honest manner
  • 7. Share Experience: Inform other consumers about your experience with a product or service.
  • 8. Respect the Environment: Avoid waste, littering and contributing to pollution. Promote sustainable consumption by ensuring that what you consume does not impact on the environment negatively.

CPC raises alarm on contaminated baby powder

The Consumer Protection Council (CPC) has said it is aware that a judicial process recently decided that Johnson and Johnson (J&J) Talc (baby/body powder) may be harmful and injurious to Read more