Celebrating the Impact of Customer Service Teams
This year, the theme for the celebration is “Everyday Heroes.” Day in and day out, our frontline customer service teams are Read more
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Reasons not to take your customer service heroes for granted
It’s important to appreciate and listen to your front-line employees. During my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to
Don’t Forget to Connect Customer Service Week with Strategy
The spotlight on customer service recognition during these five days shouldn’t just be a moment in time. Rather, look at it as a jump-start for longer-term or
Customer Service Week: Recognise and celebrate excellent customer service
National Customer Service Week is a week long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the economy. Read more