Try to Enhance Your Status in Your Customer’s Eyes
So the first step will be marketing Through Your Customers’ Eyes Read more
Posts
5 Ways to Disrupt Your Competition with Customer Service
The concept of disruption is interesting. If you ask most business people to name a company that is known for being a disrupter, you’ll hear Read more
How to Create a Personalized Customer Experience
Today, marketers are taking personalization one step further to deliver personalized communications to customers based on real-time
3 Secrets to “Wow!” Customer Service
Cindy Solomon reveals the secrets of amazing customer service – and how you can provide the same “Wow!” experience by following these
Reasons not to take your customer service heroes for granted
It’s important to appreciate and listen to your front-line employees. During my customer service career, I have often heard the statement – “It doesn’t matter what I think, no one’s listening to
Common problems with weak customer journey maps
So we are going to discuss the common problems with week customer service journey. Now what are the common problems with weak customer journey maps? Read more
Customer Service is not something you did but something you do
In the early days, this was a matter of identifying and developing an overall customer onboarding and retention strategy. These were some the successful early Read more
Customer service is a life style
When you contact customer service these days, you might find your rep signing off as “Customer Success Specialist,” “Customer Success Coach” or something Read more
Is Artificial Intelligence the Future of Customer Service?
In the relationship economy, personal engagement and conversations rather than transactions are absolutely critical to ensuring repeat purchases and ultimate improvements to the bottom line. Read more
Takes a look at how the customer experience is affected by an organization’s core values
What Are the Core Values of Customer Service?What are your company’s core values? If you can’t answer that, it’s worth taking some time to figure it out. One of my clients recently asked about how core values should come into play when hiring and firing, and it got me thinking about the importance of the overall concept.