Posts
JD of a customer service agent
The basic function of a customer service agent is to provide a friendly service to internal and external customers. The position could also involve processing customer’s orders, making bookings, liaising with other departments and administration. These responsibilities differ according to the industry the agent works in.
Want to achieve a better brainstorming section?
What’s your reaction when you get an invite for a meeting? If your response is negative, you’re not alone. Most brainstorming sessions are inefficient, with a few people Read more
Promote and expand your brand influence with good customer service
Customer service interview questions 2
People working in customer service jobs as representatives serve customers by providing product and service Read more
Tips from CSM you should know
Did you know that kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the Read more
Good Customer Service Starts from the boss
As a boss, you have to walk the talk and be part of the solution. Change begins from you. Did you know that to administer a good customer service, it actually starts from you
Set Yourself Up for Failure
This may sound awkward, but believe it or not, you have to set yourself up for failure. Overpromising is a wonderful way to set yourself up for failure. It is also a great way to put Read more