Provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, yesterday announced that its flagship software was awarded Bronze in the 13th annual Stevie Awards for Sales and Customer Service competition. Squelch was recognized in the New Contact Center Solution of the Year category.
ListenFirst, the most comprehensive social analytics solution for the enterprise, who was named a winner of a Silver Stevie® Award for Customer Service in the Computer Software Category for the second year in a row was presented the award during a gala banquet on Friday, February 22, at Caesars Palace in Las Vegas, NV. More than 700 executives from the U.S.A. and several other nations attended.
The Stevie Awards for Sales and Customer Service recognize the achievements of contact center, customer service, business development, and sales worldwide. More than 2,700 entries were submitted from organizations in over 40 nations to honor the innovations and individuals that drive the sales and customer service industry.
Squelch empowers customer support and success agents with actionable intelligence at the precise moment of customer interaction, enabling them to provide even more personalized and valuable customer experiences. The information customer-facing agents need to resolve customer issues often already exists within their organization, but these agents are forced to wade through multiple, disparate systems to locate the right insights — a time-consuming and frustrating endeavor for all parties involved. As its name suggests, the Squelch software slices through this “noise” by querying traditionally-disjointed data sets to surface what is needed and filtering out what isn’t.
“Customer-centricity is crucial to reducing customer churn and improving renewals and upsells, and companies now rely more than ever on their customer-facing agents to provide customers with the best experience,” said Jayaram Bhat, CEO and Co-Founder, Squelch. “At Squelch, we believe these customer support and success agents are a company’s heroes, engaging in key customer interactions at a pivotal moment where speed, knowledge, and empathy are essential. We’re thrilled to have our solution recognized for improving the customer experience ecosystem — maximizing productivity, personalizing every interaction, and improving both customer and agent satisfaction.”