Why blaming your agents for call center breaches will not help

Whilst it’s commonly understood that the greatest risk of a breach comes from the employee, blaming your agents is never the right route to take. Call center agents are human. They are careless, Read more

Train all employees to boost your service delivery

Training and preparing your employees is clearly the first step taken by a good management team, it is nevertheless advisable to focus on what type of training they Read more