Customer Service Mediator

Customer Service Mediator

Addressing Customer service gapsService recovery issuesProblems and complaints

Join the Network to share experiences

Accountability

The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.

Perception

CSM does not seek to establish anything as an absolute fact, but to report on the feelings and broader perception of customers with respect to services provided by these organizations.

Opinion

The content will not represent the opinion of the presenters or the company, CSM will focus on expressing customer’s issues with service providers and the organization’s viewpoints

Consumer Protection Initaitives

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Help For Customers

Customer Research & Reports

About Us

CSM represents an effective platform for discussing and addressing customer service gaps and service recovery issues.

On the platform of CSM, complaints or commendations, as the case may be, would come in from the public about service providers or those who sell products, e.g. telecommunication companies, internet service providers, banks, higher institutions, government ministries and parastatals, GENCOs and DISCOs, etc.

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Vision
We aim to achieve a customer-centric system of service delivery by companies and organizations in Nigeria
Mission
We are committed to improving the standard of service delivered by organisations, companies, businesses, government parastatals and Nigeria as a whole

What others say about us

Whatever the issues you have encountered with products used or companies dealt with, C.S.M is there to listen and follow up. They did me well.

Maxwell

I was assisted to get a lingering service issue with one of the telecom companies resolved in no time. Thanks C.S.M

Elizabeth

7 Tips For Effective Time Management

6 Comments

May 19, 2021

Time management is the ability to use one's time effectively or productively, especially at work. But this is easier said than done. There are a lot of things competing for our time and attention every minute as business owners and customer service professionals.