How Healthy Employees and Customer Experience Are Connected

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Did you know that prioritising your physical and mental health can help you have more?

  The fact is being healthy has a different definition for everyone, which means when you’re in a good head-space and feel energised physically, you’re more likely to be productive and excel at work. 
Working at an office all day usually means a lot of sitting. Sitting at a desk has been proven to have detrimental effects on the body, including poor posture and even being linked to diseases like diabetes. There are plenty of ways you can achieve more movement throughout your day but first, try setting a goal for yourself.

Again, sitting at your desk all day, you’re likely looking at your computer screen. Did you know that the light coming off of your screen can actually cause symptoms like headaches and dry eyes? So, the best way to help reduce the strain on your eyes to avoid these symptoms is to ensure that the brightness of your screen is close to the brightness in the room you’re in.
There’s no denying that work causes a lot of stress for people. Being able to properly manage stress inside and outside of work can make you excel at your job, which means knowing and using the mental health tools that work best for yourself.

Managing stress at work and being mindful for your physical health can have amazing effects on the rest of your life. Small steps like this set you on a path for a happier, healthier lifestyle

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Easy Way to Level Up Your Customer Feedback Program

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Great impact of feedbacks.

The only way to know if your customers are satisfied or what issues constrain their positive experience with your brand is through customer feedback. Most customers are reluctant when it comes to filling out surveys or answering questions, which makes the compiling of information challenging.

Email marketing is still a leading form of digital advertising, even though it’s one of the oldest channels on the internet. There are two basic methods in which you can choose to implement a survey that your website visitors can fill out. Both methods are highly effective because they allow users to provide their answers on the spot without leaving the page.

The simplest way is to place your survey somewhere on the page where it’s easy to see and doesn’t affect the usability of the website. The other way is to create a pop-up survey that activates by various triggers. Per example, if you’re running a dissertation service, ask for feedback when the client confirms the reception of the order. This is inarguably the most cost-effective solution which can significantly improve the amount of data you can gather from your customers.There are more than 3.5 billion active social media users in the entire world. Analyze which network entertains the largest number of your clients to see where you should focus your attention. Keep in mind the audience engagement with your social media profiles because you want to address the audience that’s most likely to show interest in sending their feedback.

you can forget about surveys and simply create amusing posts and ask for opinions in the comments, whilst paying attention to the number of likes and shares as indicators. Numerous custom essay services could produce engaging social media content that captures the attention of your audience and provokes a response.

Progress is most commonly the result of creative and dedicated work as well as repeated testing and failing.

Customer Service Week: Good service is magical

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It is Customer Service Week in October and if you are  all out of ideas, do not despair, here are some awesome themes and activities. 
Customer Service Week is both an international and a national celebration and it brings out the importance of customer service and of the people who serve and support customers on a daily basis. National Customer Service Week is celebrated during the first full week of October, and this year it falls on October 7-11th. Each year, thousands of companies across the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit, and educational organisations, as well as government agencies and others.
The theme recognizes that good service is magical. It can turn an unhappy customer into a satisfied long term customer. It can turn an occasional customer into a repeat customer. The best companies recognize that the celebration is actually focused on the employees. After all, they are the ones delivering the exceptional service, to both their internal and their external customers. They are the ones who impact the customers’ experience.

  1. Start the Week with Breakfast – Have a kickoff breakfast when everyone comes to work. If you want to get the C-suite involved, have the executives serve all the employees. According to Gessert, “There’s no better way to say, ‘You’re important to us.’”
  2. Dress Up Day – Set one of the days of National Customer Week aside to let people do something different clothing-wise. Maybe it’s a casual day – or let employees come up with a theme that includes colors or uniforms. Maybe they dress in the attire of their favorite sports teams. The key is to have fun with it.
  3. Internal Recognition and Rewards – It’s always motivational for employees to be recognized for their accomplishments. Consider a town hall meeting and use it as an opportunity to celebrate the success of the organization.
  4. External Recognition – Consider taking the celebration outside of the company. Let your customers know about some of the people “behind the scenes” who deliver the service and support they need.
  5. The Power of the Pen – Executives and managers can take time to pen handwritten notes to employees. Many employees keep these notes. This type of recognition is personal, meaningful and gives the employees a sense of pride about who they work for. Provide a blank thank-you card to every employee and ask each of them to write a note to another fellow employee. This is peer-to-peer recognition and appreciation.
  6. Have a Charitable Fundraiser – Doing something special during the customer service week as part of your “Giving Back” program is always a fun and meaningful activity. It’s a rallying point for employees and makes the statement, “Yes, our business is important, but life is more important.”
  7. Bring in an Outside Speaker – Many of you reading this article will know of a professional keynote speaker on customer service,  We are suggesting  you bring in a customer service speaker  to talk to the employees about the great work they are doing.  and ask if they would join you and deliver a few words at the kickoff breakfast or another time throughout the week.
  8. Recognize Your Customers – Even though we want to focus on employees, it’s still okay to shine the spotlight on your customers too. After all, it is called National Customer Service Week!

Reasons why You May Not Be Getting your dream Job

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Can you remember how many job vacancies you have applied for?

Have you imagined why you have applied for several jobs and attended countless job interviews and you have still not been able to get a job?

Applying for jobs and landing those jobs are two different ball games, you know why? It is how you apply for a job that determines if you would ultimately land the job or not. Yeah, this may sound shocking because you have felt like you are close to getting a job, after sending out hundreds of your CV and probably landed job interviews that impressed you, but at the end no job!

We understand that putting in all your effort to search for a job and getting no result at the end could be exhausting because it sure takes courage to keep trying after failing many times.

Regardless of how many times you have tried to get a job and failed, one thing you should know is that job search is an intentional process, and you must be intentional about the right things you should do if you want to get results.

Landing the job of your dreams has little or nothing to do with how many applications you send out, but it has everything to do with the quality of the applications that you send out. You must learn how to apply for fewer jobs and land more interviews that will ultimately get you the job you want. So let’s take a look at some reasons why you are not getting hired:

1. Not Knowing your Career Path

Knowing your career path is the first step you need to take even before you start searching for a job, you know why? It is simply because you need to know the kind of job that best fits your education, skills and even your personality. The truth is that most job seekers think that they can do any job, but that is not true because they cannot do any job. Nobody can do every and any job, there are different jobs for different people.

Discovering your career path is key to finding a job. Employers find it annoying when you apply for a job that you are not even qualified for. Discovering your career path will help you apply for jobs that you are most suited for.

2. Lack of Experience

As it is the dream of every job seeker to land a job, it is also the dream of every employer to get an employee that will get the job done.

Your prospective employer has not worked with you before and does not know what you can or cannot do. The only way an employer is convinced that a candidate can do the job is from the candidate’s experience. An experienced candidate is a better choice for an employer because a least the employer is sure that the candidate has done the job before, and the employer can ride on the candidate’s residual knowledge.

When you lack the experience needed to do a particular job, you would likely not be given the job. Most job vacancies come with stipulated years of experience needed to do the job (some 2 years, 5 years, etc.), and if you apply for that kind of job with no experience there is a higher probability that you would not get the job. However, not having a job experience is not a write off for you. You can still get a job even without any experience, you know how?

3. Poorly Written CV

Do you know that recruiters spend an average of 6 seconds reading your CV? This simply means that you have 6 seconds to convince the recruiter that you are the best person for the job, but how can you do that with a poorly written CV? Gone are the days when you take someone else CV and just duplicate the content without caring if it corresponds or not. If you are still doing that, then you are probably the reason why you not gotten a job offer yet.

Your CV is regarded as your marketing tool, and as a marketing tool, you should use it to sell yourself to your prospective employer. If your CV is poorly written, then it will not fulfill its purpose as a marketing tool. To land the job that you have been waiting for, you have to make sure that your CV is properly written. If you find it challenging to write a good CV, then this CV writing tips is what you need to create an amazing CV.

4. Not Preparation for Interview

A job interview is an opportunity for you to physically meet with your prospective employer to convince him that you are the best person for the position and to also find out if that organization is the best place for you. Many job seekers have the mindset that they are going for an interview to answer questions that the recruiter will ask them, but that is not the essence of an interview.

The reason for an interview is for the organisation to meet with you and determine if you are the best person for the job, and for you to also meet with the organization to discover if that company is the best place for you or not. Since you now know the reason for a job interview, then it is important that you do not go for a job interview unprepared.

Getting to the stage of getting an interview invite in your job search means that you are a few steps away to landing the job of your dreams. You should not thwart all the effort you have put in so far to create a CV, cover letter, and even applying for the job by not preparing for your interview. Not preparing for an interview is not preparing to get a job.