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It is very hard to build trust with your customer and very easy to loose the trust they have for you. So the first step is communication. Really, communication is a key to any good relationship, communication is an essential way to build customer relationships. As a key to any good relationship, communication is an essential way to build customer relationships. […]
Provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers, yesterday announced that its flagship software was awarded Bronze in the 13th annual Stevie Awards for Sales and Customer Service competition. Squelch was recognized in the New Contact Center Solution of the Year […]
The appointment of Ronke Kuye, a veteran of payments and a co-founder of CEBIH, to run SANEF is a significant step in the right direction. The Bankers’ Committee has appointed Ronke Kuye, the former General Manager at Guaranty Trust Bank (GTBank), as the first CEO of Shared Agent Network Expansion Facility (SANEF), initiative of the CBN to accelerate financial inclusion in Nigeria. The appointment […]
As consumers are jumping across online channels to the phone and back, your sales representatives need to know exactly where a caller has been, who they are and, most importantly, why they are calling. Without this information the chances of achieving a sale are greatly reduced. By personalizing the customer experience, leads will feel more […]
Understanding the lifetime value of a customer is crucial to encouraging repeat business. After all, encouraging current customers to re-purchase is easier as they have lower associated costs and are likelier to give higher satisfaction ratings. This metric is usually calculated through average order value, purchase frequency and customer time length. However, the path to […]