Happy Customer: What do customers care most about?
Do you know what customers care the most? Confidence in knowing that their issue is being taken care of. Here at Business
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Entries by cusmed1
A Consistent 98% Customer Satisfaction (CSAT) isn’t Difficult to Achieve
/0 Comments/in Article, Information/by cusmed1Customer Satisfaction Score (CSAT). That’s a no-brainer. If you are measuring customer success then the first place to
Before you employ that staff, you might want to read this
/0 Comments/in Article, Information, News/by cusmed1There are lots of mistakes company do when they try to hire qualified people to deliver. Every company vows to have great
Turn Your Contact Centre Into an Early Warning System
/0 Comments/in Article, Information/by cusmed1Contact centres originally existed to service customer enquiries. They were built as a cost centre. Customer services was seen as
Ways to Disrupt Your Competition with Customer Service
/0 Comments/in Article, Information/by cusmed1How do you stand out while disrupting your competitors during a competition, if not the entire industry? How can you be the most convenient company in the world? So, here are ways you can compete – and disrupt – your competition: ………..Stop comparing yourself to your competitors…………… ………..Be amazing on social media………………. …………Respond quickly to […]
Wish to strengthen Knowledge management?
/11 Comments/in Article/by cusmed1To start with, are you aware that, knowledge management for customer service has always been a difficult proposition? It’s
Go the extra mile to connect with your customer
/23 Comments/in Article/by cusmed1Do you know there are several ways of connecting closely with your customers? First you have
Tips from CSM you should know
/0 Comments/in Frontpage Article, News/by cusmed1Did you know that kind words are worth much and cost little. This creates opportunity: when you can’t out-spend the
Good Customer Service Starts from the boss
/0 Comments/in Article, Frontpage Article, Information, News/by cusmed1As a boss, you have to walk the talk and be part of the solution. Change begins from you. Did you know that to administer a good customer service, it actually starts from you
Define your target market
/0 Comments/in Article, Frontpage Article, Images, Information/by cusmed1Following the situation of the country, to forge ahead one needs to define the target market. And yeah, given the current state of the economy, having a well-defined target market is
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