Customer growth: The power of the two minute check-back
It’s so much cheaper to keep a customer than to find a new one, that for a small business it’s perhaps the most vital ingredient for a healthy future.
Author Archive for: customer
About Rita Aju
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But we are proud to say that Rita Aju contributed 111 entries already.
Entries by Rita Aju
What Causes Employee Turnover?
/1 Comment/in Article, Information/by Rita AjuVery few firms understand the cost of employee turnover and damage it can do to their brand. Take a look at how your company values people from the front door to the corporate level.
Implementing Feedback: Why is Empowerment So Difficult to Use
/0 Comments/in Article, Information/by Rita AjuNo firm can be a service leader without empowerment. Empowerment means you have to bend rules and policies in favor of the customer. Employees and managers are
Here’s why you might be hiring the wrong people for customer support.
/0 Comments/in Article, Information/by Rita AjuMost people think that to be a good customer support agent you need to be a good listener and enjoy solving other people’s problems. In other words, someone who’s empathetic.
Customer’s concern: Do humans really need human help?
/0 Comments/in Article/by Rita AjuThe first question to ask is how do you keep customers happy? They say humans yearn for human contact. One side of the argument says humans will always prefer interacting with another human. The logic behind this is that we are a social species, we live in society and are designed or programmed to interact […]
How to write the perfect message to your customers
/1 Comment/in Article, Information, News/by Rita AjuThe conversations you have with your customers are now more important than ever. But, are you delivering the right message? Here’s a few tips to ensure you’re doing just that.
Choosing the perfect message to your customers
/0 Comments/in Article, Information, News/by Rita AjuRecent trends indicate that most customers are handling more of the simple issues themselves with self-service technologies, while customer support agents are getting to the issues
Takes a look at how the customer experience is affected by an organization’s core values
/0 Comments/in Article, Information/by Rita AjuWhat Are the Core Values of Customer Service?What are your company’s core values? If you can’t answer that, it’s worth taking some time to figure it out. One of my clients recently asked about how core values should come into play when hiring and firing, and it got me thinking about the importance of the […]
Ways to Deliver Moments of Magic to Your Customers!
/0 Comments/in Article/by Rita AjuWith some customer service ratings in free-fall, customers now more than ever need some moments of magic. Harry Beckwith once said that, “Service in this country is so bad that you
Bend Rules to Keep Customers
/2 Comments/in Article, Information/by Rita AjuFind out how bending the rules is sometimes necessary to provide excellent customer service.
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