Ways retailers can get it right
This is an interesting piece for retailers. So let’s explore some ways retailers can get it right and create superior customer experiences.
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This is an interesting piece for retailers. So let’s explore some ways retailers can get it right and create superior customer experiences.
With prior planning focus groups can provide valuable information for your business. Here are 15 important points to help you make your next customer focus group a success.
Call tracking, from companies, completes the loop between advertising spend and sales. Through visitor level call tracking, you can allocate individual, dynamic numbers to marketing
Now we’re living in a digital age, the competition for digital agencies has heated up. More and more businesses are allocating budget to dominate the online market, so how exactly
Do you know what customers really want? Firstly – they want the core service of your business to meet their needs.
The truth is 5-stars is not an award, it’s a declaration to your team that good is not good enough and only excellence will do. Championship winning coaches have a habit of demanding
The basic function of a customer service agent is to provide a friendly service to internal and external customers. The position could also involve processing customer’s orders, making bookings, liaising with other departments and administration. These responsibilities differ according to the industry the agent works in.
Today we are treating how to diffuse potentially difficult customer service situations. It is important to note that, showing empathy to customers takes more
Most salespeople are thrilled to land a meeting with a C-level executive. Okay so, what do we mean by C-level sales? C-level sales involves meeting directly with executives at a prospect’s
When a salesperson sends a message to a lower-level prospect, they can afford to try a stronger ask at first and then tweak it or scale back as necessary. But when you’re pitching to a CEO,