The primary responsibility of an organisation is their customers. Customers pay bills and fund businesses by patronizing them. As a result, customers expect and are entitled to receive full service for goods and services purchased.
CSM does not seek to establish anything as an absolute fact, but to report on the feelings and broader perception of customers with respect to services provided by these organizations.
The content will not represent the opinion of the presenters or the company, CSM will focus on expressing customer’s issues with service providers and the organization’s viewpoints