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Having a good and standard customer service is very key to the business. The following are secrets to having a standard customer care: Constantly improve the client experience Value people over profit: People keep business running. Profit can only be generated when people patronize the business. Happy customer breeds happy business and profit is […]
Customer satisfaction measures how your product, service, and overall experience either falls short, meets, or exceeds customer expectations. How you measure it varies from business to business. Some may base it entirely on retention and repeat customers, while others may create a numerical value based on data and/or customer feedback. Regardless, it measures, rates, and […]