This author has not written his bio yet.
But we are proud to say that siteadmin contributed 52 entries already.
Employee motivation is a critical aspect at the workplace which leads to the performance of the department and even the company. Motivating your employees needs to be a regular routine. Treating your employees like customers will inspire them to deliver good customer service to the company’s clients. If your employees have a great workplace experience, they will naturally be motivated to create a great customer experience for […]
Ensuring that your customers are satisfied and eager to return is the lifeblood of a growing business. Providing a quality product or service that exceeds expectations is only the beginning. Turning first-time customers into repeat patrons these days is very important and one must strategize well. Here are some strategies that can help you keep […]
What do you call your customers? Do you call them “customers”? Maybe you call them clients, members, guests, patients, residents… the list can go on and on. Some people say that the term “client” implies a long-term relationship. Isn’t that what you want with all of your customers, a long-term relationship in which the customer […]
How can we stand out when presenting a product to a customer or handling a complaint? Here are 12 tips to help you improve your service that every employee and company should know about: 1. Get training: Many people think that customer service comes “naturally. Customer service is far too serious and important a business […]
What is empathy? It is something as simple but important as the ability to put ourselves in other people’s shoes. In the field of customer service, practicing empathy is vital to the success of our business and the image generated by our brand to the general public. These are the 4 keys to acting with empathy: 1. Discovering what […]
Road 1: I can learn from you and make things better Road 2: You’re an important customer and I can bring empathy and care to this moment to strengthen our relationship Road 3: I can teach you something and make things better Road 4: Go away If you call a company and they tell […]
Providing top-notch service does not have to cost a lot, but it takes time and effort to create a memorable service experience for your customers. Here we have seven ways to ramp up the level of your service to ensure your customers remember you. Remember Them Such a simple act that means so much, remembering […]
The type of customer experience you provide your customers will stay in their minds long after the sale. Positive or negative, it will impact the growth of your business and determine the success or failure of your enterprise. Here are 10 key points to consider when creating a positive customer experience strategy. Make Business […]
Effective customer service can help improve customer satisfaction and loyalty, increase positive word-of-mouth marketing about your brand and consequently can help lead to a boost in customers and conversions. No matter the form your customer service takes, you can take it to the next level (and hopefully retain more customers) with the following strategies; 1. […]
1) Show Customers They Matter All individuals desire to be accepted and valued by others (Esteem). Choose to give each customer your undivided attention and an earnest attempt to solve their concerns. 2) Answer Politely and Clearly What you say is just as important as how quickly you say it. Use positive phrases and terms […]