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When a company is in its beginning stages, a small team can usually handle customer service without much thought due to the smaller demand for those services. But as a business takes off, customer needs will grow and change, and more active attention will need to be put into developing and implementing a smart client […]
Complaints happen every day. When a customer complains, it is usually for a good reason or genuine concern. They usually have made a purchase that did not meet their expectation a product, service, or maybe a combination of the two. In the customer service industry, we cannot avoid complaints. We must take care of the […]
It is normal to have angry customers but how you deal with them is what is crucial. Here are 4 brilliant tips for dealing with angry customers There is Power in a Name. Addressing your client with “I’m sorry ma’am,” for example, sounds a lot more formal and much less sincere than “I’m so sorry, […]
Customer service is as important as anything that has to do with your business/organization. Here are the best 3 strategies to help improve your customer service standards: 1. Seek Customer Feedback: To provide excellent customer service, you first need to understand their needs and experiences. For these, you need to ensure that you provide your […]
Looking to get ahead of the curve? Use these 10 excellent customer service phrases to delight and excite your customers while they are in contact with you. “Thank you.” Customers love to feel valued. Thanking them throughout the call will dramatically increase the feelings of goodwill from the interaction. “I can absolutely help you with […]
1. “I’m not sure.” There are a million better ways to respond to a customer’s question you’re uncertain of than the outright omission, “I’m not sure.” It signifies helplessness and lack of competence. 2. “Let me check.” “Let me check” is a vague phrase. Adding specifics such as “with my manager” or “your latest account activity” signals clear, direct action […]
Good customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about bringing customers back. It […]
Customer retention rate measures the percentage of customers a company is able to keep over a given time period. Retention rate is the percentage of customers a company has lost over a period of time. Retention rate is a key metric a lot of companies look at to determine customer service efficiency. It’s calculated by […]
Looking at recent times, technology has shown its importance and it has helped survive this unusual period where physical contact is restricted and places locked down for weeks etc. The following are changes technology would make to the future of customer service in Nigeria: Face-to-face video communication will increase: Eye contact is powerful and customers, […]
It is obvious that every business needs customers. Therefore, without a responsive customer service team in place, no business can survive for long. Customer service reps are at the forefront every time there is a need to fix customer issues and if trained well, they do their best to rectify the situation and make the customer happy again. […]