What Causes Employee Turnover?
Very few firms understand the cost of employee turnover and damage it can do to their brand. Take a look at how your company values people from the front door to the corporate level. Read more
Here’s why you might be hiring the wrong people for customer support.
Most people think that to be a good customer support agent you need to be a good listener and enjoy solving other people’s problems. In other words, someone who’s empathetic.
How to write the perfect message to your customers
The conversations you have with your customers are now more important than ever. But, are you delivering the right message? Here’s a few tips to ensure you’re doing just that. Read more
Choosing the perfect message to your customers
Recent trends indicate that most customers are handling more of the simple issues themselves with self-service technologies, while customer support agents are getting to the issues Read more
Takes a look at how the customer experience is affected by an organization’s core values
What Are the Core Values of Customer Service?What are your company’s core values? If you can’t answer that, it’s worth taking some time to figure it out. One of my clients recently asked about how core values should come into play when hiring and firing, and it got me thinking about the importance of the overall concept.
Ways retailers can get it right
This is an interesting piece for retailers. So let’s explore some ways retailers can get it right and create superior customer experiences. Read more