Call Metrics Digital Agencies Can’t Afford to Ignore – 2
Call tracking, from companies, completes the loop between advertising spend and sales. Through visitor level call tracking, you can allocate individual, dynamic numbers to marketing Read more
Call Metrics Digital Agencies Can’t Afford to Ignore – 1
Now we’re living in a digital age, the competition for digital agencies has heated up. More and more businesses are allocating budget to dominate the online market, so how exactly
What Customers Really Want
Do you know what customers really want? Firstly – they want the core service of your business to meet their needs.
Difference between 5 Star Service vs. 4 Star Service
The truth is 5-stars is not an award, it’s a declaration to your team that good is not good enough and only excellence will do. Championship winning coaches have a habit of demanding
JD of a customer service agent
The basic function of a customer service agent is to provide a friendly service to internal and external customers. The position could also involve processing customer’s orders, making bookings, liaising with other departments and administration. These responsibilities differ according to the industry the agent works in.
Show empathy to customers
Today we are treating how to diffuse potentially difficult customer service situations. It is important to note that, showing empathy to customers takes more
How to Meet With C-Level Executives
Things not to say to customers/clients
Gone are the days where customer transactions only transpire in person or over the phone. These days, the modern customer expects help on their terms — whether that be via social Read more
New business is a process that takes time – Follow up
The goal of this business meeting follow up letter is to showcase your listening skills, ability to communicate, and understanding of the client’s specific needs. It should also help arrange Read more
