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Time flies

7 Tips For Effective Time Management

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Time management is the ability to use one’s time effectively or productively, especially at work. But this is easier said than done. There are a lot of things competing for our time and attention every minute as business owners and customer service professionals.

How do you determine what activity is worth your time? How do you make the best use of your time daily? Why is it important to manage time wisely?

Have a Priority List

A priority list is a list that contains your priority items — the measurable activities that brings you closer to achieving your personal and professional goals. Therefore, get a pen and paper or a Task Manager, write out all your daily or weekly activities and divide them into varying levels of importance.

  • Urgent and important: Do first!
  • Important, not urgent: Schedule
  • Urgent not important: Delegate
  • Not urgent not important: Don’t do!

Urgent: Urgent tasks require immediate attention. For example, customer service complaints, logistics, etc.

Important: These tasks contribute to your personal or professional long-term goals. You have to determine what is important to your business or career.

Why is it important to manage our time wisely?

  1. Prevents energy waste
  2. Relieves pressure
  3. More time for other things
  4. More opportunities
  5. Leaves time for rest
  6. Goals realization

How to Manage Time Effectively

  1. Set goals correctly. Make sure your goals are S.M.A.R.T: Specific, Measurable, Attainable, Relevant, and Timely.
  2. Prioritize wisely. Set tasks based on their importance and urgency.
  3. Set a time limit to complete a task. Decide what time to allot to different tasks and be disciplined to meet your time target.
  4. Take a break between tasks to regain strength and focus.
  5. Organize yourself. Keep a schedule of your activities.
  6. Remove non-essential tasks/activities based on your priority list above. Don’t perform tasks that can be conveniently outsourced.
  7. Plan ahead. Have a to-do list.

The implication of poor time management is waste of time, energy, and other valuable resources. What more, the pressure of constant customer complaints and never meeting deadlines might adversely affect your health and productivity. Save yourself all these woes and learn time management.

ETHICS OR PROFIT (What to do when you are in the line of fire)?

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The race to make money is more heated than ever as a direct response to the economic crisis caused by the Covid-19 lockdown last year. Corporations and SMEs seem to be more concerned with ROI than customer satisfaction, and the old argument between ethics and profits has become a daily struggle for managers.

 

Ethics And Profit

Ethics is a system of moral principles that guides a person or business’s behaviour or way of conducting activities. While, profit is simply the net revenue generated by a business enterprise minus the cost of production.

 

While profit is the main motive behind any business venture, the matter of ethics will more definitely determine the long-term profitability of that venture. If you sacrifice customers’ satisfaction, excellence, and integrity for profit, you will end up losing more. Because when people do business with you, they are indirectly signifying their trust and endorsement of your services. Satisfied customers are the best form of free promotions and referrals.

 

 What To Do

Sometimes the lines gets so blurred that as a manager you get confused on which path to follow. In times like this, ask yourself these questions:

  • What are the company’s mission statement and values?
  • Do they align with the decision you are about to make?
  • What is the company culture? Or what is the company protocol concerning matters like this?
  • What is more important to the company, profit or image?
  • Is there a solution that can satisfy both the client and the company without incurring unnecessary expenses?
  • Do you need to consult your superior before making a decision?
  • Would you be satisfied with your decision and be able to defend it later?
  • Do you have proper documentation for all the processes and activities leading up to your decision?

Once you answer all these questions satisfactorily, then go ahead and make your decision. Doing what is right for the business all the time is not an easy task, it requires intelligence, corporate awareness, grit and experience. If you succeed in making the right decision, the rewards will be worth the stress.

Ethics may cost you more in production, but it will bring you more in long term profit.

Ways to Boost Satisfaction for the Customer of the Future

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To boost your customer’s satisfaction, you will have to always treat every customer as if they were a VIP. Customer service is the golden key to any successful business – if you don’t have it, act fast and make it a priority.  Give every customer the same excellent treatment as you would like to receive yourself. Keep measuring customer satisfaction. Know how you should survey your customers – the right way. 

  • Treat every customer as if they were a VIP. Give every customer the same excellent treatment as you would like to receive yourself.
  • Keep measuring customer satisfaction.
  • Know how you should survey your customers – the right way.
  • Keep an eye on what customers say about you on social media.

The truth is, it’s no secret that nobody likes to hear the negative comments about themselves or their business – but instead of getting hurt, take it as a great opportunity to turn your customer’s experience around. Nobody runs a perfect business with the perfect customers, receiving any kind of feedback helps you and your company to learn and grow as you go.

Addressing a complaint or bad experience shows customers that their voices are being heard and that each individual is a valued customer. Increasing engagement and value can increase customer loyalty, resulting in continued engagement and sales.

Could You Survive If 25% of Your Customers Left Tomorrow?

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Most businesses are not designed on big enough margins to sustain this kind of a hit – yet they risk it every Read more

New business is a process that takes time – Follow up

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The goal of this business meeting follow up letter is to showcase your listening skills, ability to communicate, and understanding of the client’s specific needs. It should also help arrange Read more