What are the most important thing for you when answering a customer call/request?

Being confident. By conveying confidence the customer knows straight away that their case is going to be dealt with by a Read more

Before you employ that staff, you might want to read this

There are lots of mistakes company do when they try to hire qualified people to deliver. Every company vows to have great Read more

Your personality is your business card

This reminds me of the popular quote by Maya Angelou, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” Read more