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How you can tactfully turn conflict into consensus between feuding employees It’s natural to try to avoid conflict, but as a manager, you’re going to eventually have to deal with a conflict between employees. It is inevitable that there will be some amount of conflict on a team with a variety of industry experts and leaders. Some amount of conflict can […]
Letting go of your first “problem client” can be an emotionally charged experience, but honestly it’s one of the most important milestones in your businesses. It’s important because with each problem client, you’re able to get clearer view on what your “deal breakers” are and which customers are your ideal customers. So while you’ll never be […]
Always set yourself up for success with your customers Being more open about your products, prices and results will set you up for success. For example when you say, ‘we list our fees on our website and level with potential clients about what they can realistically expect from us’. It makes them feel relaxed and […]
Let’s face it: Nobody likes to be wrong. But sometimes clients aren’t as receptive to the bad news as we may hope. When it comes to opinionated clients, at times, they have an idea of what they want, but we, as the agency, have the market knowledge and experience to know that these expectations may be unrealistic. Be […]
Measuring customer satisfaction doesn’t have to be complicated or expensive. In fact, it’s fairly simple to incorporate customer satisfaction measurement into your current customer success strategy. Besides the use of surveys, brands can measure customer satisfaction by monitoring and analyzing other metrics such as social media sentiment (to see what customers are saying about the brand), […]
Your Customers’ Journey Determines A lot The customer journey can be defined as the total sum of experiences that the customer goes through when interacting with your brand; from the moment he/she becomes aware of your brand, to their post-purchase experience, and ultimately advocacy (or detraction). All customers will go through a series of steps and […]
The biggest friction point of all with customers is making them wait and disrespecting their time. So the basic ways to eliminate frictions are as follows: Duration: How long do we make customers wait? It could be on hold for customer support or in the waiting room of a doctor’s office. Waiting is friction. Wasting our […]
Having a customer focus is usually a strong contributor to the overall success of a business and involves ensuring that all aspects of the company put its customers’ satisfaction first. Customer service is a series of activities designed to deliver customer satisfaction. The process of providing customer satisfaction is based on an understanding of what customers want and need. Effective businesses aim to anticipate and meet or exceed these needs. Complete focus […]
The feedback you get from customers is of utmost importance to you. A lot of companies consider market research and customer interaction at the start of their developmental process, they often fail to incorporate feedbacks and complains at later stages mainly because they see both as the same thing. No! They are not the same […]
Steps companies can take to avoid employee burnout A survey presented on Pulse shows that companies are facing an employee burnout crisis. In a hyper-connected world, it’s very easy for employees to work longer hours. The rise of instant messaging makes work-life balance increasingly rare. If not managed properly, employee burnout can lead to unproductive workers and […]