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Great impact of feedbacks. The only way to know if your customers are satisfied or what issues constrain their positive experience with your brand is through customer feedback. Most customers are reluctant when it comes to filling out surveys or answering questions, which makes the compiling of information challenging. Email marketing is still a leading […]
It is Customer Service Week in October and if you are all out of ideas, do not despair, here are some awesome themes and activities. Customer Service Week is both an international and a national celebration and it brings out the importance of customer service and of the people who serve and support customers on a daily basis. National Customer […]
Can you remember how many job vacancies you have applied for? Have you imagined why you have applied for several jobs and attended countless job interviews and you have still not been able to get a job? Applying for jobs and landing those jobs are two different ball games, you know why? It is how you […]
Customer service has its own lingo including dozens of distinct customer service terms. The more of those customer service terms you know, the easier it’ll be to communicate clearly about the challenges your team faces. Together, you can strive toward improvement. So let’s look at some of the top customer service terms you should know. First Call Resolution (FCR) […]
Customer complain Having a problem with a product or service can be frustrating. When you’re trying to resolve a problem with a company, the first step should be to discuss your concerns with a representative of the business. If a phone call or email doesn’t resolve the problem, consider writing a complaint letter. A letter […]
It’s a lesson all live chat support agents need to learn–how you end a chat truly matters. 1. Make Sure All Their Needs Are Met. … Before you end a chat, always throw in an extra offer like “Is there anything else I can help you with today?” for good measure 2. Last […]
Social media customer service is exactly what it sounds like. You use social media tools to provide online customer service and support. In today’s digital world, people use social media channels to connect with businesses. And they expect businesses to be available on social media to provide help when they need it. You likely already […]
You have the right to refuse medical treatment. But there are three exceptions to the right to refuse treatment. They occur when others are subsidising the patient’s income during his or her period of injury, sickness and inability to work. Here are the three main exceptions to the right to refuse: Workers’ Compensation If you have been hurt or become sick […]
When a customer presents you with a complaint, keep in mind that the issue is not personal; he or she is not attacking you directly but rather the situation at hand. Think about the times when your customers have complained about an inconvenience. There is a great opportunity for improvement if you have ever responded. […]
Ways to grab your customer’s attention in a distracted world Who doesn’t like a surprise? The best way to form an instant connection with your customers is to surprise them. Creating a sense of delight among your customers can help them in staying connected with you for a longer span of time Target the right audience […]