Did you know that, generosity is a good service policy whenever your customers need help. If they need help twice, be generous twice. For example, no one loses their mobile phone twice on purpose. By helping out, you show a high commitment to customer service quality. The act just might earn you a loyal customer for life, too.
Action Steps For Customer Service Quality
Look for situations where your company policy restricts the flow of generosity towards customers who have a problem. Change the policy to improve customer service quality. Don’t hold back. Give generously when customers need you. Over time they will reward you.