Some reasons why contact centers move to the Cloud

The basic truth is, contact centers have an ever-growing list of applications (routing, agent desktop, workforce optimization) that they use to meet and exceed customer Read more

Shock your customers with great customer service

Why is it that when we receive awesome customer service that we are so blown away? Have we become so used to mediocre Read more

Today’s marketing tactics must revolve around the customer

Image result for hug your customersTruth be told, marketing today revolves around the customer. A customer-centric experience goes further than simply targeting Read more

Go the extra mile to connect with your customer

Do you know there are several ways of connecting closely with your customers? First you have Read more

Client Relationship: Try to get on the same page with your customer

Ok we are going to share an explanatory experience with you. Read more

Tips to improve customer experience

Speaking to a customer? Always speak in complete sentences. Don’t say, “Zip code?” Say, “May Read more

Your business should not be satisfied with customer satisfaction

Customer satisfaction is important and customer satisfaction surveys are a fundamental practice every company should have in place. But for a luxury brand—or any brand that takes its customer Read more

Don’t Stop When You’re Tired. Stop When You’re Done.

Sometimes courage is the quiet voice at the end of the day saying: Don’t stop when you’re tired. Read more

Ways to turn ordinary employees into extraordinary performers for you

Bosses have many options regarding how they relate to employees working for them. To be

Read more